MOF vs ITIL
Both the Microsoft Operations Framework (MOF) and ITIL’s framework follow a lifecycle approach
ITIL uses five elements for its lifecycle: Strategy, Design, Transition, Operation, and Continual Improvement, ITIL has 26 Processes and four functions
MOF’s lifecycle core consists of only three phases:
Plan, Deliver, and Operate, with one underlying layer (Manage) covering the components that apply to all lifecycle phases.
MOF unlike ITIL is almost entirely based on Service Management Functions (SMFs), each SMF having a set of key processes, and each process having a set of key activities.
This rigid structure supports consistency throughout the framework.
Another difference is the way customer calls are handled: ITIL separates incident calls from operational service requests and change requests, and MOF combines several customer request types in a single Customer Service SMF.
What I like about MOF is that it explicitly documents accountability and responsibility in all of its lifecycle phases and in the Manage layer.
- It identifying decision makers and stakeholders
- Performance evaluation.
- Risk management
- Compliance in the Manage layer
- Supports governance throughout the lifecycle
- Explicit Management Reviews are used throughout the MOF framework as control mechanisms
The area ITIL trounces MOF, is that ITIL is long established with an extensive certification scheme for professionals that can offer a potential career path for IT professionals, unfortuantely Microsoft currently limits its certification for MOF to just one MOF Foundation exam. I find this a little bit crazy for a company that has 3 certifications just for Windows 7 and indicates that maybe Microsoft are not committed to this area of IT?