Microsoft Operations Framework
Everybody seems to be talking about you must have ITIL and thought this framework is good, it is only as good as the people who use it. Like Prince2 sometimes the end result is tailored beyond recognition with all the safeguards taken out, which kind of defeats the object; it is like buy an Apple iMac and installing Microsoft Wndows on it. I am currently focused on business continuity and risk management and while I was looking at different approaches I came across the Microsoft Operations Framework which based on ITIL’s IT Service Management best practices and is an extension to ITIL rather than a replacement.
The Microsoft Operations Framework (MOF 4.0) describes the IT Service Lifecycle in terms of three phases plus a management layer these are:
- Plan – ensuring reliability, policy-compliant, cost-effective and adaptable
- Deliver -planning, building, stabilisation and deployment
- Operate – monitoring and support of deployed services to agreed SLA targets
The Manage Layer is the area I am most interested in as it aids users establishing an integrated approach to IT service management activities through the use of risk management, change management, and controls.
If you are interested in learning more about MOF click here.