Working as an IT consultant I have the opportunity to see how many IT Departments are run' measuring each of them against previous companies that I have worked for. Unforntuately I have seen more badly ran departments than good but I like to take something from each company that I work with as a lesson learned. Even a badly ran IT department can provide a positive although that positive may be to only strengthen the reason you don't do a process a certain way.
Too many companies place all their emphasis when looking at their IT infrastructure in terms of hardware and software and sometimes fail to take into account the creation of an efficient process for delivering the standard of the IT service they believe they have purchased. There are many off the shelf products out there which can aid in delivery as … Continue reading
The other day a project manager came and asked the usual question “How many and how fast?” It is quite common to come across project managers who may say that they have a background in IT, but more times than not, their son or daughter have more knowledge in IT than they have. This particular Project Manager’s question however was … Continue reading
In each company I have witnessed various methods of handling software requests and trouble is that there is such a reluctance to change. I am currently working in a role where the Service Delivery Manager because he only knows Excel he requires that we use it to to manage our assets! Aggh! No unique ids, duplicate entries and a time bomb … Continue reading
The best way of preparing a business impact assessment is to start with first identifying the risks, then once identified the next step is to identify how these would affect specific business operations. For example when I joined Bourne Steel I identified that the company had no buffer stock which meant that if there was a fault on CAD machine, … Continue reading
In so many companies IT find themselves expected to act without being provided sufficient information to do the task in hand and when they cannot deliver they are chastised for their lack of performance. It is common to find IT not being supplied with enough staff to cope with the calls. When IT state that statiscally they do not have … Continue reading