Working as an IT consultant I have the opportunity to see how many IT Departments are run' measuring each of them against previous companies that I have worked for. Unforntuately I have seen more badly ran departments than good but I like to take something from each company that I work with as a lesson learned. Even a badly ran IT department can provide a positive although that positive may be to only strengthen the reason you don't do a process a certain way.
The other day a project manager came and asked the usual question “How many and how fast?” It is quite common to come across project managers who may say that they have a background in IT, but more times than not, their son or daughter have more knowledge in IT than they have. This particular Project Manager’s question however was … Continue reading
The best way of preparing a business impact assessment is to start with first identifying the risks, then once identified the next step is to identify how these would affect specific business operations. For example when I joined Bourne Steel I identified that the company had no buffer stock which meant that if there was a fault on CAD machine, … Continue reading
Keeping track of what is where depends on many factors, but it is important that below rules are not ignored, as recovery of this information becomes impossible. When kit comes in it should be logged When it is assigned it should be logged When kit is moved it should be logged When kit, lost, broken, or stolen it should be … Continue reading
Too many companies place all their emphasis when looking at their IT infrastructure in terms of hardware and software and sometimes fail to take into account the creation of an efficient process for delivering the standard of the IT service they believe they have purchased. There are many off the shelf products out there which can aid in delivery as … Continue reading
Far too often we find ourselves limited due the lack of a central knowledge base such as a SKMS and the bigger IT gets the less knowledge gets shared. People are hiding in their information silos with their heads down only coming up when they have to, may be they are scared they will get shot or find out that … Continue reading