Working as an IT consultant I have the opportunity to see how many IT Departments are run' measuring each of them against previous companies that I have worked for. Unforntuately I have seen more badly ran departments than good but I like to take something from each company that I work with as a lesson learned. Even a badly ran IT department can provide a positive although that positive may be to only strengthen the reason you don't do a process a certain way.
In each company I have witnessed various methods of handling software requests and trouble is that there is such a reluctance to change. I am currently working in a role where the Service Delivery Manager because he only knows Excel he requires that we use it to to manage our assets! Aggh! No unique ids, duplicate entries and a time bomb … Continue reading
The other day a project manager came and asked the usual question “How many and how fast?” It is quite common to come across project managers who may say that they have a background in IT, but more times than not, their son or daughter have more knowledge in IT than they have. This particular Project Manager’s question however was … Continue reading
The best way of preparing a business impact assessment is to start with first identifying the risks, then once identified the next step is to identify how these would affect specific business operations. For example when I joined Bourne Steel I identified that the company had no buffer stock which meant that if there was a fault on CAD machine, … Continue reading
Software requests are often dealt with by several departments such as Procurement, Licence Management, Asset Management and IT and unfortunately too often there is a lack of communication between departments. Communication is the key to success but how do we communicate if our databases are separate without causing a lot of unnecessary work? If data is stored in a database … Continue reading
Using web forms for support is an effective way of gathering crucial data and has many advantages over other methods. Web forms can restrict data coming in to ensure that requests cannot be completed without adequate information Avoid duplication of requests Identify common issues and trends Where the end user wishes to request multiple items in a single request that … Continue reading