Working as an IT consultant I have the opportunity to see how many IT Departments are run' measuring each of them against previous companies that I have worked for. Unforntuately I have seen more badly ran departments than good but I like to take something from each company that I work with as a lesson learned. Even a badly ran IT department can provide a positive although that positive may be to only strengthen the reason you don't do a process a certain way.
Too many companies place all their emphasis when looking at their IT infrastructure in terms of hardware and software and sometimes fail to take into account the creation of an efficient process for delivering the standard of the IT service they believe they have purchased. There are many off the shelf products out there which can aid in delivery as … Continue reading
Keeping track of what is where depends on many factors, but it is important that below rules are not ignored, as recovery of this information becomes impossible. When kit comes in it should be logged When it is assigned it should be logged When kit is moved it should be logged When kit, lost, broken, or stolen it should be … Continue reading
The other day a project manager came and asked the usual question “How many and how fast?” It is quite common to come across project managers who may say that they have a background in IT, but more times than not, their son or daughter have more knowledge in IT than they have. This particular Project Manager’s question however was … Continue reading
In so many companies IT find themselves expected to act without being provided sufficient information to do the task in hand and when they cannot deliver they are chastised for their lack of performance. It is common to find IT not being supplied with enough staff to cope with the calls. When IT state that statiscally they do not have … Continue reading
Software requests are often dealt with by several departments such as Procurement, Licence Management, Asset Management and IT and unfortunately too often there is a lack of communication between departments. Communication is the key to success but how do we communicate if our databases are separate without causing a lot of unnecessary work? If data is stored in a database … Continue reading