With over eleven years of experience within Information and Technology, I have had the benefit of managing and implementation of many projects. In these ever changing times I often find that it is important to be flexible so that I can meet each challenge.

Working as an IT consultant has provided me with a greater exposure to the IT business strategies that are in use. I have seen good working practices and bad. The common problems in IT do not necessarily come from lack of sufficient budget, but down to poor communication.. Not everyone understands IT and what is needed to be efficient. When IT equipment is requested, some senior management take on the view that IT equipment are expensive toys that IT want to play with, rather than understanding that the need for new equipment is down to growth of the company and the necessity to have a competitive edge.

For continual service improvement we need to have a baseline so that we can understand our current status, measure degradation or improvement. To have a baseline we have to have a SKMS because issues seldom stop at just hardware, but expand to company policies and procedures, everything is linked. We need to adopt the RACI model so that we know who is responsible for different areas of the business.

To build a robust IT infrastructure it is imperative that we understand what we have along with its strengths as well as its weaknesses. In these pages I intend to explore how we can improve the IT experience.