Efficient Management of IT is important to me. I have often heard and read about "IT having their own agenda" yes IT is not the car you have just purchased but it is the oil and without that oil your car will quickly seize up.
I have worked as an IT manager and as an IT consultant.and understand the attractions and benefits of outsourcing, but if you felt that your IT department had their own agenda while they were part of your company, as an outsource department they no longer have no further interest in your company than to tie you up in contractual red tape and encourage you to purchase items that were not in the contract. The problem is that IT is not really a product you can buy off the shelf as much as senior management would like, this is because no business operates the same way. Each department operates with their bespoke processes and for IT to work effectively they need to understand how they work otherwise the machinery of the organisation comes to a sudden hault.
Outsourcing can open up a business to standardise practices and wealth of highly skilled individuals, but like with Prince2 you may need to tailor your expectations.
Why not contact me and see what I can do for you?
A BIA is performed at the beginning of business continuity planning to identify the areas that would suffer the greatest financial or operational loss in the event of a disaster or disruption. It identifies the company’s critical systems needed for survival and estimates the outage time that can be tolerated by the company as a result of a disaster or … Continue reading →
The Risk Management Policy is central to the M_o_R approach as it communicates why and how Risk Management is to be implemented throughout the organisation with the intention of accomplish uniformity across the Risk Management Process and the aim to remove ambiguity. The typical Risk Management Policy Document should include the following Introduction Risk appetite and capacity Risk tolerance and … Continue reading →
Continual Service Improvement (CSI) is concerned with maintaining value for customers through the continual evaluation and improvement of the quality of services and the overall maturity of the ITSM service lifecycle and underlying processes. CSI combines principles, practices and methods from quality management, Change Management and capability improvement, working to improve each stage in the service lifecycle, as well as … Continue reading →
Purpose Summarises all the quality checks that are planned/have taken place and provides information for the End Stage Reports and End Project Report as well as the Lessons Learned Report Acts as a pointer to the quality check documentation for a product Acts as a summary of the number and type of quality checks held Contains a unique reference for each quality check planned … Continue reading →
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